Server management

All our tariff plans include basic support of the service by our administrators. However, by purchasing the management service, you get round-the-clock monitoring of your server by our duty shift, priority assistance in setting up and configuring the software, and support in case of non-trivial problems.
Your server will be treated with the same scrupulousness as servers of HOSTLIFE services. This means that you can dedicate 100% of the time to the development of your projects and sleep peacefully at night.

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Choose your plan

Basic

Installing system modules

Installing services

Setup basic services

Server monitoring for availability

Support by E-mail, IM-communication, telephone

KVM over IP

0.00^$ per month

Extended

Installing system modules

Installing services

Consultations on setup services

Setup basic services

Setup special services

Server monitoring for availability

Monitoring of basic services

Firewall setup

Support by E-mail, IM-communication, telephone

KVM over IP

50.00^$ per month

Order

Full

Premium SLA

Installing system modules

Installing services

Consultations on setup services

Setup basic services

Setup special services

Software update

Server monitoring for availability

Monitoring of basic services

Monitoring of special services

Firewall setup

Support by E-mail, IM-communication, telephone

KVM over IP

100.00^$ per month

Order

Comparison of management plans

Tariff plan

Basic

Extended

Full

Premium SLA

Installing system modules

Installing services

Consultations on setup services

Setup basic services

Setup special services

Software update

Server monitoring for availability ¹

Monitoring of basic services

Monitoring of special services

Firewall setup

Support by E-mail, IM-communication, telephone

KVM over IP ²

Incident limit ³

Time limit ⁴

2.5 hours per month

10 hours per month

50 hours per month

0.00^$ per month

50.00^$ per month

Order

100.00^$ per month

Order

Additional information

¹ Server is set to Ping-monitoring by HOSTLIFE upon request to the support department.

² KVM over IP connects to the server upon request to the support department, if there are free ports. Servers set to full administration are in the priority queue.

³ According to the selected tariff plan, company administrators can eliminate up to 50 incidents that occurred on the administered equipment within one month.

⁴ Total time of the administrator's work cannot exceed 25 hours per month according to the terms of the selected tariff plan.

One-time work on the server is paid as $30 per administrator hour and at least $15.

Communication with the administrator is carried out upon an authorized request through the ticket system. The maximum response time to a request is 1 hour. For emergency communications, a technical support call center operates around the clock.

Frequently Asked Questions about Server management

You have questions? We have already answered them.

What are the admin hours?

We work around the clock, without holidays and weekends.

Does this service include site administration?

No, this service involves the administration of only virtual or dedicated servers.

Is it necessary to buy administration for a VPS or a dedicated server?

Not at all, each server comes with a free administration package, which will be enough for initial server setup, transferring your project, and solving problems that arise during server operation.

Why do you need an management service?

This service is intended for companies or project owners that require regular intervention from the server administrator. If you need a one-time server setup for your project, without further intervention and monitoring, there is no need for a paid administration package.

What is the difference between paid and free management?

Free administration plan has limits on the number of incidents and time spent per month, as well as a limit on the complexity of the work being done. For example, if you need to install Nginx on the server and optimize the server settings for your site, this will be done as part of the free package. If you need to transfer more than 10 sites to php-fpm + Nginx mode, write redirect rules for them for each project, set up limited IP access to the administrative panels of sites - this can be done as part of a paid plan.